Shipping Policy

Last updated: August 13, 2026

Order Processing Time

Orders are typically processed within 1–3 business days upon successful payment confirmation. Business days exclude weekends and official public holidays. Our business hours are Monday to Friday: 9:00 AM – 5:00 PM (China Standard Time). All cosmetic orders undergo pre‑shipment quality checks before dispatch to ensure items are intact, sealed and in good condition.

Estimated Delivery Time

Estimated delivery takes 7–12 business days after your order has been dispatched. International shipments may face unexpected delays due to customs clearance procedures, which are beyond our control. Customs inspection schedules vary by country and region and may extend transit time.

Shipping Fee

Free Standard Shipping: Orders subtotaling $50.00 USD and above qualify for free standard shipping. Flat‑rate Standard Shipping: A fixed shipping fee of $4.99 USD applies to all orders between $0.00–$49.99 USD.

Additional surcharges may apply to overweight or oversized cosmetic bundles and sets. Any extra fees will be clearly displayed to you at checkout before payment.

Import Duties, Customs Taxes & Customs‑Hold Handling

All import duties, customs taxes, VAT, brokerage fees and any local clearance charges incurred for international parcels are the full and sole responsibility of the recipient (buyer). We do not cover, collect or reimburse any customs‑related costs. Please check your local import regulations, tax thresholds and cosmetic‑import restrictions before placing your makeup and beauty order.

If your package is detained, held or seized by destination‑country customs authorities:

• You are required to cooperate promptly with local customs to complete formalities, pay applicable fees or provide required import documentation.
• We cannot intervene in official customs decisions, nor can we override local import‑law requirements.

Should the parcel be returned to our fulfilment warehouse due to non‑payment of duties, recipient refusal to accept delivery, or failure to complete customs formalities, original outbound shipping costs will be non‑refundable. You may choose to have the goods reshipped at your own additional shipping cost or request a refund for product value only after we receive the returned package.

Address & Fulfillment Clarification

This website and folviana brand are operated by Shenzhen Nici Electronic Commerce Co., Ltd.. Our registered legal address: Room 404, Building A, Futian Garden Building, No. 49 Yitian Street, Xingang Community, Fubao Subdistrict, Futian District, Shenzhen. This Shenzhen address is solely for company legal registration and filing purposes only. It is not our product fulfillment warehouse and cannot receive returned cosmetic parcels. Orders may be fulfilled from our partner warehouses located in Mainland China, Hong Kong SAR, the United States or other locations, subject to stock availability and delivery destination. The fulfilment location will not impact cosmetic product quality, pricing, or your contractual after‑sales rights against Shenzhen Nici Electronic Commerce Co., Ltd. trading as folviana. After your return application is approved by customer service, we will provide you with our designated return warehouse address. Please do not send returns to the registered Shenzhen legal address.

Order Tracking

A tracking number will be sent to your registered email address once your cosmetic package leaves our fulfilment facility. You can monitor your shipment progress online using the provided tracking information. Tracking services are available for all dispatched orders.

Delayed, Lost or Undelivered Packages

If your shipment is delayed, stuck in transit, marked lost or shows as undelivered: Please first review the latest tracking updates for your parcel. If the delivery issue remains unresolved, contact our customer‑support team via email with your order number and tracking ID. Our team will open an investigation with the logistics carrier and provide possible remedies, including reshipment or refund, following a full case‑by‑case assessment.

We are not liable for delivery‑related losses caused by an incorrect shipping address provided by the customer at checkout. Please double‑check your delivery address before confirming your makeup order.

Company Information

Operating Company: Shenzhen Nici Electronic Commerce Co., Ltd., trading as folviana Registered Legal Address (for registration only, NOT fulfilment or return address): Room 404, Building A, Futian Garden Building, No. 49 Yitian Street, Xingang Community, Fubao Subdistrict, Futian District, Shenzhen Fulfillment Locations: Orders for folviana beauty products are dispatched from partner warehouses in Mainland China, Hong Kong SAR, the United States or other locations based on stock and destination. Support Email: service@folviana.com Contact Phone: 15048937458 Business Hours: Monday to Friday: 9:00 AM‑5:00 PM

Important Notice: Do not send cosmetic returns to the registered Shenzhen legal address above. A dedicated return warehouse address will be provided by customer service once your return request is approved.